share point

The idea of a share point evolved to support the information access in a fast way. The basic design of a share point is to achieve opening a document or file in a minimal time, only with one or maximum of two clicks for each department. In a company, where are several separate departments, within these are also a few sub-departments, still a document can be accessed in a fast way. If necessary, security can be implemented, to avoid seeing each-others documents or files between two separate entities.

knowledge point

The idea of a knowledge point evolved to support access to a specific information in a fast way. Used with the support of a share point, as a library reference place, knowledge points can give a fast help, when needed. They can be created with several levels of interaction: from a basic text display to advanced levels, when viewer can be helped automatically to do specific task. It can hold external files, for additional help, like pictures, movies, sounds or even advanced scripts, which resolve a specific problem in a simple click. A knowledge point is an ideal implementation of a procedure or task, which are needed to be dealt every day several times or in critical moments.

manual

The idea of a digital manual evolved to support end-users or employees. The digital manuals are extremely similar to knowledge points. They both contain all the necessary information, step-by-step information on how to proceed further. The difference is, that a digital manual is preferred to be created in a simple way. No automatic help, no project helping out here-and-there, just plain text, pictures and movies for beginner IT knowledge users. Complexity can confuse a person, who can perform those actions as expected, if he understands what is required by him - even without automatic help. Complex IT technicalities tend to create more harm, than help.

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